Secure payment

1. How paying works

1. Check the total. The last checkout step shows the goods, the GST and the delivery charge added up. That total is what you pay.
2. Pay in Razorpay’s window. When you confirm, Razorpay’s payment window opens over the page. You choose how to pay and enter your details there.
3. Your order is placed. Once Razorpay confirms the payment, your order is created and the order confirmation page opens.

2. Ways to pay

Razorpay’s window shows the methods available for your order. Today these are:

• Cards. Credit and debit cards on Visa, Mastercard and RuPay.
• UPI. Pay from any UPI app.
• Net banking. Pay straight from your bank account. More banks are being added.
• Wallets. Airtel Money, MobiKwik, Ola Money and PayZapp.
• EMI and pay later. On eligible cards and accounts, the window offers EMI and pay-later options.
• Bank transfer (NEFT). Being added to Razorpay’s payment window. Until it appears there, call our sales team on +91 98216 12340 and they will give you our bank details for a NEFT transfer.

Not every option appears for every order; the window shows what applies to yours. Cash on delivery is not offered. Machines that show a booking amount are booked through our sales team, who will tell you how to pay the booking amount.

3. What we see, and what we do not

• Your details stay with Razorpay. We never see or store your full card number, CVV, UPI PIN or net banking password.
• What we receive. Razorpay tells us whether the payment went through and gives us its reference number, so we can match it to your order.
• An encrypted connection. The whole shop runs over HTTPS, so what you type travels encrypted.

How your personal information is handled is set out in our privacy policy.

4. Staying safe

• We never ask for your OTP, CVV, UPI PIN or card number. Not by phone, e-mail or WhatsApp. If anyone asks for them in our name, it is not us. Call us on +91 98216 12340.
• A UPI PIN sends money. You enter it only to pay, never to receive a refund.
• Pay only on this shop. Check the address bar shows store.semsonstech.com before you pay.

5. If a payment goes wrong

• The payment failed. No order is placed. You can try again, with the same method or a different one.
• Money left your account but no order was placed. Send us the payment reference and we refund it.
• You were charged twice. Send us the order number and both payment references, and we refund the extra payment.
• Refunds. A refund goes back to the way you paid. Razorpay says it can take 7 to 10 days to reach your account after it is started. See our refund policy and cancellation policy.

Read next: our terms of sale, the refund policy and the privacy policy.