Cancellation Policy

1. Before dispatch: cancel free

If your order has not been dispatched yet, tell us and we cancel it. You get a full refund of everything you paid, and there is no cancellation charge.

• The window can be short. Stocked spares and consumables are usually dispatched from Mumbai and Rajkot the same day. Sorting trays and suction nozzles leave in about 1 to 2 days. Some products show their own dispatch time on the product page.
• Call if it is urgent. A phone call reaches us faster than an e-mail, so call if your order may be about to leave.
• Cancelled means cancelled. We confirm the cancellation in writing. Until you have that confirmation, the order is still going ahead.

2. After dispatch: no cancellation

Once your order has been handed to the courier, it can no longer be cancelled, and delivered goods are not returnable for a refund.

If the order then arrives damaged, you receive the wrong item, or a product has a manufacturing defect, our refund policy explains how we replace it. Report damage or a wrong item within 48 hours of delivery.

3. How to cancel

1. Contact us. Call +91 98216 12340 or e-mail [email protected]. Give your order number and say you want to cancel. There is no cancel button in your account; a person handles every cancellation.
2. We check it has not left. If it has not been dispatched, we cancel it.
3. We confirm in writing. You get our confirmation that the order is cancelled.
4. We refund you. The full amount goes back to the way you paid. See section 7.

4. Items made or configured for you

Anything built, imported or configured specifically for your order cannot be cancelled once we have started on it. We always tell you before that point is reached, so you know when the last chance to cancel is.

5. Machines booked through our sales team

Machines that show a booking amount on their product page are not bought through the cart. You book them with our sales team by paying the booking amount, and the balance is due on delivery or installation.

• The booking amount reserves your machine. It counts toward the full price of the machine.
• Your written quotation confirms the booking. Before you pay the booking amount, ask us what happens to it if you later cancel, and keep our answer in writing.
• Machines are often prepared for your order. Where a machine is built, imported or configured for you, the rule in section 4 applies.

6. When we cancel an order

We may cancel an order if an item is out of stock, we cannot deliver to the address, the price shown was clearly wrong, or we cannot verify the payment. If we do, we tell you and refund everything you paid, in full.

7. Your refund

• Back the way you paid. The refund goes to your original payment method through Razorpay, our payment gateway.
• How long it takes. We start the refund once the cancellation is confirmed. Razorpay says a refund can take 7 to 10 days to reach your account after it is started, depending on your bank.
• Not arrived? If the money has not reached you 10 working days after we confirm the cancellation, write to us with your order number and we will trace it.

8. How to reach us

If you are not happy with how we handled your cancellation, write to our Grievance Officer.

Read next: the refund policy, our terms of sale and delivery across India and export.